Posted by: MIKE JOHNSTON
Question from Richard Sintchak: "What is it about 'audio-production' quality that makes it worthwhile at so much more?"
Here's the best answer from Glyph's website:
"Glyph was born with a customer service focus, addressing the needs of its coveted clients. The A/V production world is full of content creators and editors providing audio and film entertainment, training materials and broadcast programming as their core businesses. Down time means lost revenues, especially in this market. Oddly enough, most of the companies that claimed they were servicing these niche markets were in fact just large hardware vendors with antiquated service policies based on the commoditized and gigantic general computer market.
"Glyph has instituted some very powerful service policies that are 'standard' with the purchase of Glyph products.
"Since hard disk drives have been replacing analog tape in many studios, quality storage products and minimal downtime are critical to the user's success. In 1997, Glyph launched the Advance Replace program. Still in effect today, if a SCSI or GT Series FireWire hard disk drive fails within the first year of its warranty, it is eligible for advance replacement by 10:30 AM the next business day.
"Glyph offers 5-year warranties on SCSI hard disk drives, and 3-year warranties on FireWire hard drives and enclosures. Any in-warranty product will have a maximum turn around time of 48 hours in the Glyph facility. Simply put, if a product needs replacing, Glyph will install a new or serviced part in the device and ship it back within 48 hours. This requires a serious commitment to on-hand service inventory and the necessary human resources."
Featured Comment by Encore Data Products: "Just a follow-up...
"The Glyph drives definitely cost more than an off-the-shelf usb drive you get at Best Buy, etc. For basic backups a cheaper one will work fine; we always suggest brand named product so at least you know where it came from. The benefits of Glyph are reliability, speed, little noise, and quality. Glyph products are used a lot in music, TV & film production where you can't take a chance of the drive not booting up, being loud (especially when recording music), or having slow transfer rates. With Glyph you know the drive will do what it is supposed to. Backed with the best support on the planet, Glyph does well in situations where you don't want to take any chances. If someone is just archiving photos and they don't access them all the time the Glyph quad series is probably more than they need but for ongoing usage it works well. The Quad series also offers 4 port formats: FireWire 400, FireWire 800, USB 2.0 and eSATA. This helps if you move the drive around and require different connections. The portable storage case is a plus too."